Cancellation and Refund Policy

Customers can cancel a booking from their My Bookings page. Cancellation deadlines and any applicable fees are set by the individual salon or artist and shown at the time of booking where configured.

Refunds for cancelled or disputed bookings are reviewed on a case-by-case basis. Where a payment was made online, approved refunds are returned to the original payment method. For pay-at-provider bookings, no online refund is applicable since no online payment was collected.